Lead Replacement Policy

At LeadMaxElite, we follow a transparent and fair lead replacement process. Lead replacement shall be provided only under the conditions mentioned below:

1. Customer Not Interested / Order Already Assigned

If the customer clearly states that they are not interested or confirms that the order has already been given to another interior service provider before any meaningful conversation begins, LeadMaxElite will issue a coupon code equivalent to the value of the purchased lead. This coupon can be used to purchase a new lead on the LeadMaxElite website.

Mandatory Proof:
The issue must be reported immediately along with valid evidence such as:

  • WhatsApp chat screenshot, or

  • Call voice recording

2. Customer Not Reachable / No Response

If a lead is purchased and the customer’s contact number is not reachable or the customer does not respond, the user is required to:

  • Attempt contact via phone call and WhatsApp message

  • Observe a minimum waiting period of 48 hours

If the customer remains unreachable or unresponsive after 48 hours, LeadMaxElite will provide a replacement lead of equal value.

Mandatory Proof:
A WhatsApp screenshot showing the contact attempt must be submitted immediately.

Replacement Eligibility

Lead replacement is strictly applicable only for the above two reasons:

  1. Customer not interested or order already placed elsewhere

  2. Customer not reachable or no response after 48 hours

No other reasons shall be considered for replacement.

Refund Policy

If the user chooses not to opt for lead replacement and decides to discontinue LeadMaxElite services, a 100% refund will be processed for:

  • The purchased lead amount, or

  • Any unused wallet balance

Refunds will be completed within 3 business days after verification.

Cancellation Policy

LeadMaxElite does not offer cancellation of services.
Users may only opt for:

  • Lead Replacement, or

  • Refund, in accordance with the policies stated above.